大急流城喜來登機場酒店-住客評論

Guest（Couple） 2025-11-01
I called prior to our stay and asked at check in to be near one of the teams (college football) staying at the hotel, they said they were booked and could not place us near the team. My reservation was made way before they were completely booked! Instead we were put on a floor with a bunch of young kids (hockey team). They were loud running around in the hallway and were playing hockey in front of the elevators. They finally quieted down until 10:45 when they started up again. We used the hot tub, there were 3 others using it also, when we went to get out we found there were no towels. One of the other people went to ask for towels, we all stayed in the hut tub another 15 - 20 minutes and no towels came. I went to the front desk and asked, they said they would bring some out, 10 minutes went by, no towels came. We just left and dripped on our way back to the room. We stayed at this hotel on 10-10-25 and had a great stay, last night was NOT a great stay for the experience and price we paid.
酒店回復：
I sincerely apologize for the issues you encountered during your stay. It’s clear we fell short in delivering the quality experience you deserved. We are addressing these concerns with our team to ensure they are not repeated. Thank you for your feedback,and we hope to have another opportunity to meet your expectations in the future.
Guest（Family） 2025-11-01
Room choice was not grrat. I had a leg injury and had a long walk to room. When i got there nect door room had loud noises, i thought that it would ne an isdue. Reseption guy was the only person working with no concern for comfort. Kept asking why i might want to change rooms. Like my reason of not wanting to be next to noisy room. Towels were stained and the heartter had to be turned off because of the loud noise it made. Bathroom shower was not clean and doors were dinged and doors were old.
酒店回復：
We appreciate your business and the time you took to share your review. I'm sorry to hear that the location of your room was not ideal for your comfort. Additionally, I regret that the noise from other guest rooms detracted from your enjoyment during your visit. We hope you'll consider staying with us again for a better experience if your travels bring you back to Grand Rapids.
Guest（Other） 2025-11-01
Bathtub was dirty. Other than that, an excellent stay. Service was great, from check in to breakfast, to check out
酒店回復：
Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service.
Guest（Couple） 2025-11-01
Smooth, fast and easy! The lady at the desk was super nice and friendly! We love this hotel! We come often for a staycation!
酒店回復：
We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.
Guest（其他） 2025-10-01
Everything was good. Air conditioner was a little loud but kept the room cool which was good. The bench in front of the tv was very conveinant. All in all everything was good. Great place to stay and would recommend to anyone!
酒店回復：
Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.
Guest（商務旅客） 2025-10-01
The only reason I didn’t give excellent marks is because of a sensitive topic. The personal Hygiene of the cleaning staff needs to be addressed. Unfortunately the body odor was very lingering even after they left the room or hallways. I know this is a personal issue but it was quite unpleasant.
酒店回復：
Thank you for taking the time to share your thoughts about your experience at our Sheraton. We're genuinely glad to hear that you were mostly satisfied with your stay, but we sincerely apologize for any difficulties you faced. Your feedback is incredibly important to us, as it helps us engage in meaningful coaching sessions with our team. We appreciate your support and truly hope this will be the first of many visits, where we can provide you with an even better experience.
Guest（其他） 2025-10-01
Room was clean except the mildew in the shower. Taking a shower this morning only to find the body wash dispenser empty and had to wash with shampoo instead. The balcony was covered in spider webs and leaves, so we couldn’t enjoy it. The room was cold and damp. The thermostat in room are non-functional. Everything in the hotel is on 1 system controlled by staff. The shrubbery was overgrown and made it hard to traverse from the lobby to handicap parking without walking on the driveway, which had trash and food smashed on it. The staff was polite, and professional. The lobby and conference areas were immaculate.
酒店回復：
We appreciate your understanding and are pleased to learn that your stay was enjoyable overall. Thank you for sharing your thoughtful feedback and for choosing to stay with us at the Sheraton Grand Rapids Airport Hotel. Your patronage is important to us, and we look forward to the opportunity to provide you with an exceptional experience during your next visit.
Guest（其他） 2025-09-01
Nice hotel with a nice pool area loved the lower ground room with walk out patio. We played dice and cards outside on one of the tables loved the outside area it was pretty, lots of light, nice tables and chairs.
酒店回復：
Dear Guest, We are thrilled to hear that you enjoyed your stay at the Sheraton Grand Rapids Airport Hotel. Our amenities are often highlighted in guest reviews, so it’s fantastic to know you feel the same. On behalf of the entire team, thank you for choosing us. We hope to welcome you back soon! Best, Kevin Phipps, GM
Guest（其他） 2025-09-01
Good overall experience. Lovely staff, comfortable room, pleasant stay for the price. I will stay here again on future Grand Rapids trips. Just wish there were shops, restaurants etc nearby. The location is very much like a corporate office setting
Guest（商務旅客） 2025-09-01
非常好，酒店20分鐘一班shuttle bus到機場。附近有家Walmart，走路大概十分鐘。

大急流城喜來登機場酒店

客戶評價 由實住客人提供的真實點評

Guest（Couple） 2025-11-01

Guest（Family） 2025-11-01

Guest（Other） 2025-11-01

Guest（Couple） 2025-11-01

Guest（其他） 2025-10-01

Guest（商務旅客） 2025-10-01

Guest（其他） 2025-10-01

Guest（其他） 2025-09-01

Guest（其他） 2025-09-01

Guest（商務旅客） 2025-09-01

客戶評價由實住客人提供的真實點評