大急流城喜來登機場酒店-住客評論

Guest（Other） 2026-01-01
Very nice place. They do not have a buffet, but do have a VERY expensive breakfast you can pay for. We opted to go down the street to IHOP.
Guest（Family） 2025-12-01
Very clean. The heating unit was extremely loud and needs service. I will not use ******* next time I book... I tried to use AARP and they said that had to be done at booking.Expedia said show card when checking in. NO DISCOUNT - BS
酒店回復：
Thank you for your feedback and your generous rating. The rate you booked is already discounted, so the AARP discount would not be applied. We apologize for any confusion and hope to host you for another positive experience in the future.
Guest（Other） 2025-12-01
Was great to have park and fly option with 24 hour shuttle! My only complaint was the poor condition of the bathroom. Loose fixtures and mold in corner of shower.
酒店回復：
It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our Sharaton. We look forward to welcoming you again in the future.
Guest（Other） 2025-12-01
Excellent facility. Close to airport which we needed. Michael, the shuttle driver from the hotel to the airport, was outstanding. Professional, friendly, and safety minded. Snow storm was bad and he drove very professionally. Dinner the evening before was very good; Kari, the server, was excellent. Will stay here again.
酒店回復：
It is with great enthusiasm that we extend our heartfelt thanks for choosing our hotel. Your positive feedback has truly brightened our day! We are sincerely committed to delivering unparalleled hospitality and impeccable service. We are eagerly looking forward to the pleasure of your company on your next visit to the area.
Guest（Family） 2025-12-01
Very clean, comfortable and aesthetically pleasing. I will definitely stay here again.
酒店回復：
Our favorite compliment is that guests plan to return. I'm thrilled you enjoyed your stay enough to share this review. On behalf of the staff, thank you for your business, and please come back soon.
Guest（Couple） 2025-12-01
Breakfast was an upcharge, not continental. Hot tub was hot but kids unsupervised after 10pm ruined it for my wife and I
酒店回復：
Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry for any frustrations caused by our breakfast fee, and that you were unable to enjoy the hot tub. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit.
Guest（Couple） 2025-11-01
I called prior to our stay and asked at check in to be near one of the teams (college football) staying at the hotel, they said they were booked and could not place us near the team. My reservation was made way before they were completely booked! Instead we were put on a floor with a bunch of young kids (hockey team). They were loud running around in the hallway and were playing hockey in front of the elevators. They finally quieted down until 10:45 when they started up again. We used the hot tub, there were 3 others using it also, when we went to get out we found there were no towels. One of the other people went to ask for towels, we all stayed in the hut tub another 15 - 20 minutes and no towels came. I went to the front desk and asked, they said they would bring some out, 10 minutes went by, no towels came. We just left and dripped on our way back to the room. We stayed at this hotel on 10-10-25 and had a great stay, last night was NOT a great stay for the experience and price we paid.
酒店回復：
I sincerely apologize for the issues you encountered during your stay. It’s clear we fell short in delivering the quality experience you deserved. We are addressing these concerns with our team to ensure they are not repeated. Thank you for your feedback,and we hope to have another opportunity to meet your expectations in the future.
Guest（Family） 2025-11-01
Room choice was not grrat. I had a leg injury and had a long walk to room. When i got there nect door room had loud noises, i thought that it would ne an isdue. Reseption guy was the only person working with no concern for comfort. Kept asking why i might want to change rooms. Like my reason of not wanting to be next to noisy room. Towels were stained and the heartter had to be turned off because of the loud noise it made. Bathroom shower was not clean and doors were dinged and doors were old.
酒店回復：
We appreciate your business and the time you took to share your review. I'm sorry to hear that the location of your room was not ideal for your comfort. Additionally, I regret that the noise from other guest rooms detracted from your enjoyment during your visit. We hope you'll consider staying with us again for a better experience if your travels bring you back to Grand Rapids.
Guest（Other） 2025-11-01
Bathtub was dirty. Other than that, an excellent stay. Service was great, from check in to breakfast, to check out
酒店回復：
Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service.
Guest（Couple） 2025-11-01
Smooth, fast and easy! The lady at the desk was super nice and friendly! We love this hotel! We come often for a staycation!
酒店回復：
We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.

大急流城喜來登機場酒店

客戶評價 由實住客人提供的真實點評

Guest（Other） 2026-01-01

Guest（Family） 2025-12-01

Guest（Other） 2025-12-01

Guest（Other） 2025-12-01

Guest（Family） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Couple） 2025-11-01

Guest（Family） 2025-11-01

Guest（Other） 2025-11-01

Guest（Couple） 2025-11-01

客戶評價由實住客人提供的真實點評