大急流城喜来登机场酒店-住客评论

Guest（其他） 2025-10-01
Everything was good. Air conditioner was a little loud but kept the room cool which was good. The bench in front of the tv was very conveinant. All in all everything was good. Great place to stay and would recommend to anyone!
酒店回复：
Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.
Guest（商务旅客） 2025-10-01
The only reason I didn’t give excellent marks is because of a sensitive topic. The personal Hygiene of the cleaning staff needs to be addressed. Unfortunately the body odor was very lingering even after they left the room or hallways. I know this is a personal issue but it was quite unpleasant.
酒店回复：
Thank you for taking the time to share your thoughts about your experience at our Sheraton. We're genuinely glad to hear that you were mostly satisfied with your stay, but we sincerely apologize for any difficulties you faced. Your feedback is incredibly important to us, as it helps us engage in meaningful coaching sessions with our team. We appreciate your support and truly hope this will be the first of many visits, where we can provide you with an even better experience.
Guest（其他） 2025-10-01
Room was clean except the mildew in the shower. Taking a shower this morning only to find the body wash dispenser empty and had to wash with shampoo instead. The balcony was covered in spider webs and leaves, so we couldn’t enjoy it. The room was cold and damp. The thermostat in room are non-functional. Everything in the hotel is on 1 system controlled by staff. The shrubbery was overgrown and made it hard to traverse from the lobby to handicap parking without walking on the driveway, which had trash and food smashed on it. The staff was polite, and professional. The lobby and conference areas were immaculate.
酒店回复：
We appreciate your understanding and are pleased to learn that your stay was enjoyable overall. Thank you for sharing your thoughtful feedback and for choosing to stay with us at the Sheraton Grand Rapids Airport Hotel. Your patronage is important to us, and we look forward to the opportunity to provide you with an exceptional experience during your next visit.
Guest（其他） 2025-09-01
Nice hotel with a nice pool area loved the lower ground room with walk out patio. We played dice and cards outside on one of the tables loved the outside area it was pretty, lots of light, nice tables and chairs.
酒店回复：
Dear Guest, We are thrilled to hear that you enjoyed your stay at the Sheraton Grand Rapids Airport Hotel. Our amenities are often highlighted in guest reviews, so it’s fantastic to know you feel the same. On behalf of the entire team, thank you for choosing us. We hope to welcome you back soon! Best, Kevin Phipps, GM
Guest（其他） 2025-09-01
Good overall experience. Lovely staff, comfortable room, pleasant stay for the price. I will stay here again on future Grand Rapids trips. Just wish there were shops, restaurants etc nearby. The location is very much like a corporate office setting
Guest（商务旅客） 2025-09-01
非常好，酒店20分钟一班shuttle bus到机场。附近有家Walmart，走路大概十分钟。
Guest（商务旅客） 2025-08-01
The only staff member I saw was ok. Property and grounds seems tattered and in need of maintenance. Shabby. Carpet felt old. Outdoor areas just need care. Room was large and clean. Bathroom was large and clean. Provided toiletries were very nice and felt luxurious. Parts of the interior were well designed and nicely decorated. Weird beeping all night like a smoke alarm needed a battery? Unsettling. No information in room with facility info like ice locations or times for restaurants. No answer from guest services after multiple attempts. Pool was very nice. Clean. Well maintained. Grounds around pool looked weathered and in need of care.
Guest（商务旅客） 2025-08-01
so so The hallways weren’t swept during my three day stay with visible crumbs and paper on the floors. My bathroom tub drain wasn’t attached and literally came off in my hand when I tried to open the drain. So gross. The valet driver blew snot out his nose onto the parking lot right before getting in the vehicle. Also completely gross and disgusting. Room could never get cool or under 73. It was very stuffy. They offered a fan which made me believe that I’m Not the only one who has had this issue.
Guest（其他） 2025-08-01
One of our faves We've stayed at this property several times now and enjoy it each time. The bathroom was a little off putting, but not horrible. Or shower curtain had water stains and the tissue holder was loose. However, it was clean as far as the eye could see. My only other complaint from the last stays, was that our tv didn't work. We could get the cable channels however none of the APPs were working. This has happened twice now.
酒店回复：
Dear Guest, thank you for choosing to stay with us at the Sheraton Grand Rapids Airport Hotel. I am extremely sorry about the TV issues. I would like to let you know that we are in the process of fixing our streaming service issues and are currently waiting for a Agent too come and take a look at what is going on.
Guest（商务旅客） 2025-02-01
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大急流城喜来登机场酒店

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-10-01

Guest（商务旅客） 2025-10-01

Guest（其他） 2025-10-01

Guest（其他） 2025-09-01

Guest（其他） 2025-09-01

Guest（商务旅客） 2025-09-01

Guest（商务旅客） 2025-08-01

Guest（商务旅客） 2025-08-01

Guest（其他） 2025-08-01

Guest（商务旅客） 2025-02-01

客户评价由实住客人提供的真实点评